Contact or family time can be either direct or indirect. It is important that when using the terms direct and indirect contact you are clear about what this means. Direct contact is where the child spends time face to face with their family. Indirect contact includes phone calls, Skype or FaceTime (etc.), letters, birthday cards and Christmas cards. Contact or family time provides opportunities for looked after children and young people to stay in touch with their family, friends and other people who are important to them. Sometimes it is called just ‘contact’.